Order Cancellation Policy

Effective date: 26 August 2026

Keemsy PrintShop understands that customers may occasionally need to change or cancel an order. This policy explains when cancellation is available.

1. Cancellation before production

Customers may request cancellation before production has started. Requests should be made as soon as possible using the contact details below.

A cancellation is effective only after Keemsy confirms it. Submitting a cancellation request does not by itself cancel the order.

2. When production begins

For customised or branded products, production begins after the customer has approved the final artwork and Keemsy has committed materials, printing, design preparation, or other resources to the order.

For standard products, fulfilment may begin when the order has been accepted for picking, preparation, dispatch, or delivery.

3. Cancellation after production or fulfilment begins

Once production or fulfilment has started, the order cannot ordinarily be cancelled. This is particularly important for customised, personalised, and branded products because resources may have been committed specifically to that order.

If Keemsy agrees to an exceptional cancellation after work has begun, reasonable costs already incurred may be deducted from the refundable amount. We will explain any deduction before finalising the cancellation.

4. Changes to an order

Requests to change artwork, quantity, specifications, delivery details, or other order information are subject to approval by Keemsy. A change may affect the price and delivery date. After production begins, a requested change may be treated as a new order.

5. Refunds following cancellation

Where an eligible cancellation is accepted and a refund is due, the refund will ordinarily be returned through the original payment method where reasonably possible. If that method is unavailable, Keemsy may use M-Pesa or another method agreed with the customer.

Approved refunds are normally initiated within 48 hours. Processing by a bank, mobile-money provider, card network, or payment processor may take additional time.

6. Cancellation by Keemsy

Keemsy may cancel an order if a product or required material becomes unavailable, payment cannot be verified, the order cannot reasonably or lawfully be fulfilled, or circumstances outside our reasonable control prevent fulfilment.

If Keemsy cancels an order for a reason attributable to Keemsy and payment has already been made, we will notify the customer and provide an appropriate refund. Where possible, we may first offer an alternative product, material, or fulfilment arrangement for the customer's approval.

7. How to request cancellation

Keemsy Consulting Limited
Homeland Blessed Building, 1st Floor, Room 18
Along Thika Road, Nairobi, Kenya
Phone: +254 728 498 299
Email: info@keemsyconsult.com

Please provide the order number or payment reference and the name and contact information used for the order.