Payment Policy
Effective date: 26 August 2026
Keemsy PrintShop is operated by Keemsy Consulting Limited. This policy explains the payment methods available through the store and the general payment requirements for orders.
1. Currency and prices
Prices displayed by the store are in Kenya Shillings (KES) unless stated otherwise. Delivery charges are separate unless expressly included in the displayed price.
For configurable products, the final price depends on the quantity, variant, material, size, customisation, and other options selected by the customer. The total payable amount will be displayed or agreed before payment.
2. Accepted payment methods
Online checkout is processed through Paystack and may offer:
- M-Pesa;
- Airtel Money;
- Visa cards;
- Mastercard cards; and
- other payment channels shown by Paystack at checkout.
Bank transfer or cash may be accepted for an order only where separately agreed with Keemsy. Customers should use only official payment details supplied through the store or an authorised Keemsy communication channel.
The payment channels available for a particular transaction may depend on the order, device, provider availability, and the customer's agreed fulfilment arrangements.
3. Payment processing
Online payments are processed by Paystack and the relevant bank, mobile-money operator, or card network. Keemsy does not receive or store a customer's complete card number or card security code through its website.
An online order is not considered paid until the payment provider has confirmed the transaction and Keemsy has verified the payment reference and amount.
4. Custom and quote-based orders
For customised, branded, or quote-based orders, the payment schedule may be agreed with the customer before production. Production begins only after the required artwork has been approved and the applicable payment and order requirements have been confirmed.
5. Payment confirmation and records
Customers should retain their transaction confirmation or receipt until the order is complete. If a payment is successful but the order is not confirmed, contact Keemsy with the relevant transaction reference. Do not submit a second payment until the first transaction has been checked.
6. Failed, pending, or duplicate payments
A failed or abandoned payment does not confirm an order. A pending payment may require confirmation from the payment provider before fulfilment begins.
If a customer believes they were charged more than once or a payment was not correctly recorded, they should contact Keemsy promptly with the relevant references. Verified duplicate payments will be refunded through an appropriate payment method.
7. Delivery charges
Delivery charges depend on the destination and order requirements. The applicable charge will be displayed at checkout or otherwise communicated and agreed before the order is finalised.
8. Refunds
Refund eligibility is governed by our Returns & Refunds Policy, Order Cancellation Policy, and Warranty Policy.
Approved refunds will ordinarily be returned through the original payment method where reasonably possible. If that method is unavailable, Keemsy may process the refund through M-Pesa or another method agreed with the customer.
Keemsy normally initiates an approved refund within 48 hours. The bank, mobile-money provider, card network, or payment processor may require additional time to make the funds available.
9. Fraudulent or unauthorised transactions
Keemsy may investigate a transaction that appears fraudulent, unauthorised, or suspicious and may place an order on hold while payment and customer details are reasonably verified. Suspected unauthorised use should also be reported promptly to the relevant bank, mobile-money provider, card issuer, or payment processor.
10. Contact us
Keemsy Consulting Limited
Homeland Blessed Building, 1st Floor, Room 18
Along Thika Road, Nairobi, Kenya
Phone: +254 728 498 299
Email: info@keemsyconsult.com