Terms & Conditions
Effective date: 26 August 2026
These Terms & Conditions govern use of the Keemsy PrintShop website and purchases made through the store. Keemsy PrintShop is operated by Keemsy Consulting Limited, based in Nairobi, Kenya.
By using the website or placing an order, you agree to these Terms & Conditions and the policies linked from them. Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded under applicable Kenyan law.
1. Our products and services
Keemsy provides printing, branding, packaging, signage, promotional products, and related services. Some products are standard products available for direct purchase. Others require customer specifications, artwork approval, configuration, or a quotation before production.
2. Product information
We take reasonable care to keep product descriptions, specifications, images, availability, and prices accurate. Screen settings, lighting, printing processes, materials, and normal production tolerances may cause reasonable differences in colour or appearance.
Where a product is customised, the finished product will be produced according to the specifications and final artwork approved by the customer.
3. Prices and delivery charges
Prices are stated in Kenya Shillings (KES) unless otherwise indicated. Delivery charges are separate unless expressly included.
For products whose price depends on quantity, size, material, customisation, or another option, the applicable price is the total shown for the customer's selected configuration or stated in an accepted quotation. The customer will be shown or informed of the delivery charge before the order is finalised.
4. Product availability
Products and materials are subject to availability. If an ordered product or required material becomes unavailable, Keemsy will contact the customer and may offer an alternative, revised timeframe, or refund where appropriate.
5. Orders
An order may require product specifications, quantity, contact details, delivery information, artwork, branding materials, and other information reasonably necessary for fulfilment.
An automated acknowledgement does not necessarily mean that production has started. Keemsy may contact the customer to verify order, artwork, payment, or delivery information before accepting the order for production.
6. Custom and branded products
The customer must review the final artwork carefully before approval. Once approved, the customer accepts responsibility for the accuracy of the approved text, spelling, names, numbers, contact details, logos, images, colours, dimensions, and other specifications.
Production begins only after the applicable artwork, payment, and order requirements have been confirmed. Requests made after production begins may be treated as a new order and may incur additional charges.
7. Customer-supplied materials and intellectual property
Customers must have the necessary rights and permissions to submit logos, photographs, artwork, trademarks, designs, names, and other materials for production. Customers must not submit unlawful, defamatory, infringing, or otherwise prohibited content.
The customer authorises Keemsy to use supplied materials only as reasonably necessary to prepare, produce, and fulfil the order. Keemsy may decline content where there is a reasonable legal, safety, or rights concern.
8. Payment
Online payments are processed through the channels described in our Payment Policy. An order is not considered paid until the transaction has been confirmed and verified.
For quote-based or customised work, payment arrangements may be agreed before production.
9. Cancellation
Customers may request cancellation before production or fulfilment begins. Once production or fulfilment has started, cancellation is not ordinarily available. See our Order Cancellation Policy.
10. Returns, refunds, and warranty
Eligible returns, replacements, and refunds are governed by our Returns & Refunds Policy. Customised or branded products are not ordinarily returnable for a change of mind when produced according to approved artwork and specifications, but claims involving an incorrect, damaged, defective, or non-conforming product remain eligible for assessment.
Product defects are also subject to our Warranty Policy.
11. Delivery
Delivery coverage, charges, timeframes, and customer responsibilities are set out in our Shipping & Delivery Policy. Customers must provide complete and accurate delivery information.
12. Website use
Users must not misuse the website, attempt unauthorised access, interfere with its operation, submit fraudulent information, introduce harmful code, or use the website for an unlawful purpose.
13. Third-party services
The store may rely on third parties for payments, delivery, hosting, communications, analytics, security, or other functions. Their services may be subject to their own terms and privacy policies.
14. Events outside reasonable control
Keemsy is not responsible for delay or failure caused by events outside its reasonable control. We will take reasonable steps to minimise the effect, communicate material delays, and provide an appropriate solution where the order cannot be fulfilled.
15. Responsibility
Keemsy will make reasonable efforts to fulfil each order according to the confirmed specifications. Responsibility for an affected order will be addressed through the applicable cancellation, delivery, return, refund, and warranty provisions.
Nothing in these Terms & Conditions excludes or limits liability or consumer rights where doing so would be unlawful.
16. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
17. Changes to these terms
We may update these Terms & Conditions to reflect changes in our products, services, technology, legal requirements, or business practices. The latest version will be published on this page with its effective date. Changes will not retrospectively alter a confirmed order unless required by law or agreed with the customer.
18. Governing law
These Terms & Conditions are governed by the laws of Kenya. Any dispute will be handled by the courts or other competent dispute-resolution bodies in Kenya, subject to any rights available under applicable law.
19. Contact us
Keemsy Consulting Limited
Homeland Blessed Building, 1st Floor, Room 18
Along Thika Road, Nairobi, Kenya
Phone: +254 728 498 299
Email: info@keemsyconsult.com