Shipping & Delivery Policy
Effective date: 26 August 2026
Keemsy PrintShop is an online store operated by Keemsy Consulting Limited, based in Nairobi, Kenya. We provide printing, branding, packaging, signage, promotional products, and related services to customers within Kenya.
1. Delivery coverage
We provide standard delivery within Nairobi and its surrounding areas.
Delivery outside Nairobi is available for qualifying bulk orders, subject to the order size, production requirements, destination, and delivery arrangements agreed with the customer before the order is confirmed. We do not currently offer standard delivery for individual or small orders outside Nairobi.
Delivery availability shown at checkout or confirmed with the customer before payment takes precedence for that order.
2. Production and delivery timeframes
Nairobi orders
Orders delivered within Nairobi are generally completed and delivered within 1–2 business days after the order is ready for production.
Bulk orders outside Nairobi
Qualifying bulk orders outside Nairobi are generally completed and delivered within up to 3 business days after the order is ready for production, subject to the destination and agreed delivery arrangements.
These are estimates, not guaranteed delivery dates. If an order requires a different timeframe, we will communicate it before production begins.
3. When the timeframe begins
For customised or branded products, an order is ready for production only after:
- the customer has supplied all required specifications and artwork;
- Keemsy has prepared or reviewed the artwork, where applicable;
- the customer has approved the final artwork;
- payment and other order requirements have been confirmed; and
- Keemsy has confirmed the order for production.
Delivery estimates run from this point, not necessarily from the date the order was first placed.
4. Delivery charges
Delivery charges are separate from product prices unless the website or order confirmation expressly states otherwise.
The delivery fee depends on the destination, order size, and delivery arrangement. The applicable charge will be displayed at checkout or otherwise communicated and agreed before the order is finalised.
5. Delivery delays
Circumstances outside our reasonable control may cause delays, including severe weather, transport disruption, supply interruptions, public holidays, or delays caused by a delivery provider. Where we become aware of a significant delay, we will contact the customer as soon as reasonably possible and provide an updated estimate.
6. Delivery information
Customers must provide an accurate recipient name, telephone number, and complete delivery location. Keemsy is not responsible for delays, failed delivery, or additional delivery costs caused by inaccurate or incomplete information supplied by the customer.
If nobody is available to receive the order, a further delivery attempt may require an additional charge. Any such charge will be communicated before redelivery.
7. Inspection on delivery
Customers should inspect the package as soon as reasonably possible after delivery. Visible damage, an incorrect product, or missing items should be reported promptly using the contact details below and handled under our Returns & Refunds Policy.
8. Contact us
For questions about an order or delivery:
Keemsy Consulting Limited
Homeland Blessed Building, 1st Floor, Room 18
Along Thika Road, Nairobi, Kenya
Phone: +254 728 498 299
Email: info@keemsyconsult.com
This policy should be read together with our Returns & Refunds Policy, Order Cancellation Policy, and Terms & Conditions.