Warranty Policy
Effective date: 26 August 2026
Keemsy PrintShop is committed to supplying products that meet the specifications agreed with our customers. This policy describes our general warranty against manufacturing, material, and production defects attributable to Keemsy.
Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded under applicable Kenyan law.
1. Warranty coverage
Where applicable, the warranty covers faults arising from:
- manufacturing;
- production or printing;
- materials supplied by Keemsy; or
- another defect attributable to Keemsy's fulfilment process.
Coverage depends on the product, the nature of the defect, and the circumstances of the claim.
2. What is not covered
The warranty does not ordinarily cover damage caused by:
- misuse or negligence;
- improper handling, installation, washing, storage, or maintenance;
- accidental damage;
- normal wear and tear;
- alterations or modifications made after delivery;
- use outside the product's intended purpose; or
- failure to follow care or usage instructions supplied with the product.
3. Customised and branded products
Customised and branded products remain eligible for assessment when the claim concerns a production, manufacturing, or material defect attributable to Keemsy.
Keemsy is generally not responsible for an error contained in artwork or specifications expressly approved by the customer before production. This does not exclude responsibility where the finished product differs from the approved artwork or order because of Keemsy's error.
4. How to make a warranty claim
Contact Keemsy as soon as reasonably possible after identifying a suspected defect. Please provide:
- the order number or payment reference;
- the customer’s name and contact details;
- a description of the issue; and
- photographs or other evidence, where applicable.
Keemsy may request additional information or require the product to be made available for inspection.
5. Warranty remedies
Where a claim is confirmed, Keemsy will provide an appropriate remedy depending on the product and circumstances. This may include:
- repair;
- replacement;
- reprinting or correction; or
- a full or partial refund.
Where a refund is agreed, it will ordinarily be returned through the original payment method where reasonably possible. If that method is unavailable, Keemsy may use M-Pesa or another method agreed with the customer. Approved refunds are normally initiated within 48 hours.
6. Product-specific warranties
If a product carries a manufacturer or supplier warranty with different terms, those product-specific terms will apply to that product. Any applicable details will be provided with the product or made available on request.
7. Contact us
Keemsy Consulting Limited
Homeland Blessed Building, 1st Floor, Room 18
Along Thika Road, Nairobi, Kenya
Phone: +254 728 498 299
Email: info@keemsyconsult.com